Purlo — Support

Write to us at [email protected]. We read every message and answer within two working days.

Restore a purchase. Settings ▸ Restore purchases, or Restore on the Premium screen. Use the same Apple Account you bought with.

Cancel a subscription. iPhone Settings ▸ your name ▸ Subscriptions ▸ Purlo. Cancel at least 24 hours before the period ends.

When does my free trial end? Settings in the app shows the date. Cancel before then and nothing is charged.

Purlo found no rows in my pattern. Purlo looks for lines that start with a row label, such as "Row 5:", "Rnd 12:", "3. Reihe:", "Rang 2 :", "Vuelta 7:", "1ª carr.:" or "Giro 4:". Patterns written as running text, as charts, or scanned as pictures have no such lines; you can still read them in the app and count rows yourself. If your pattern has row labels and Purlo missed them, send us one or two of its lines and we will teach Purlo that style.

A row or a stitch count is wrong. Open the pattern from the project (the page icon) and tap the row you are really on. Tell us what the line looked like so we can fix it.

US or UK crochet terms? In UK patterns "dc" is the stitch US patterns call "sc". Purlo notices which one a pattern uses; to change it, open the pattern, tap the ⋯ menu and switch "UK crochet terms".

The counter on the Lock Screen disappeared. iOS ends Lock Screen activities after some hours. Open the project and choose "Count from the Lock Screen" again. If it never appears, turn on Live Activities for Purlo in the iPhone's Settings.

Moving to a new iPhone. Your projects come along with an iCloud or computer backup of the old iPhone. Purlo has no account and no server, so there is nothing else to sign in to.